Shipping & Returns
Our shipping and returns policy is designed around two things we care deeply about: taking great care of our customers and building a sustainable small business. Heydoh is a labor of love - we're self-funded, scrappy, and committed to doing right by every person who chooses our products. We know that open communication is what makes small brands different from big corporations, so please don't hesitate to reach out to us at support@heydoh.co with any questions, feedback, or even just to say hello. Every conversation helps us get better at what we do
SHIPPING
SHIPPING IN THE CONTIGUOUS US:
We are proud to offer 2 shipping methods for our customers: Standard Priority (3 - 5 Business Days, via UPS Ground or USPS Priority) and Standard Economy (3 - 7 Business Days, via UPS Ground Saver or USPS Ground Advantage).
Orders $65 or more ship FREE (excluding HI, AK, PR, VI - a discount applies) on Standard Economy, you may upgrade to Standard Priority for a small fee. For orders below $65, shipping is a flat rate depending on the shipping distance to your address and your desired shipping method.
We typically process orders within 2 business days. Once shipped, delivery usually takes 3 to 7 business days within the contiguous United States via UPS or USPS, depending on destination and your selected shipping method. You’ll receive a shipping confirmation email with tracking as soon as your order leaves our warehouse. Please keep an eye on tracking for the most up-to-date delivery status. As a small business run by a very small team, occasional carrier delays or hiccups can happen, but if anything comes up along the way, feel free to reach out and we’ll be happy to help.
SHIPPING OUTSIDE THE CONTIGUOUS US:
We ship to AK, HI, PR, or VI at a flat rate (see details at checkout).
CANCEL AN ORDER
Please email support@heydoh.co to review your order details. We cannot guarantee canceled orders, especially if your order has already shipped.
RETURNS
FOOD PRODUCTS
For health and safety reasons, all food products are final sale and cannot be returned or exchanged.
NON-FOOD PRODUCTS
Non-food merchandise may be returned or exchanged within 14 days of delivery, provided items are unused, unworn, and in original condition with all packaging intact. Modified or altered items cannot be accepted for return.
Please note: A 25% restocking fee may be applied to returned orders to help cover processing costs.
To start a return, email us at support@heydoh.co within 14 days of receiving your order. All returns must be pre-authorized - we cannot accept packages sent without prior approval. Return shipping costs are paid for by the customer. Once we receive and inspect your return, we'll process your refund (minus any applicable restocking fee) within 10 business days. You'll receive an email confirmation when the refund is issued to your original payment method. Keep in mind that your bank or card company may need additional time to post the credit to your account.
EXCHANGES
NON-FOOD PRODUCTS
Contact support@heydoh.co within 14 days of receipt to request an exchange of non-food merchandise. We can either swap your item for something else or issue store credit for future purchases. After we receive and approve your returned item, we'll send you a confirmation email with next steps. Exchange shipping costs to the warehouse are paid for by the customer.
DAMAGED AND INCORRECT ORDERS
If something arrives damaged or we sent the wrong item, please email photos to support@heydoh.co right away. These images help us identify what went wrong and improve our packaging and fulfillment processes. We'll send you a replacement as soon as we review your photos. Apologies for the inconvenience and thank you for your understanding!
DELAYED & LOST ORDERS
DELAYED
Most orders arrive within 5-7 business days via our shipping partners (USPS, UPS, or FedEx). If your package hasn't arrived after 2 weeks, please contact the carrier directly first - they have the best tracking information and can often locate packages quickly. Send us any updates you receive at support@heydoh.co. If the issue isn't resolved within 10 business days, we will email you about next steps.
LOST
Sometimes tracking shows "delivered" when packages are actually mis-delivered, delayed, or still in transit. If your order shows delivered but you haven't received it, wait a few days then contact the shipping carrier. Forward any carrier communication to support@heydoh.co and we'll work together to resolve the issue. If we can't locate your package within 10 business days, we will email you about next steps.
We cannot replace orders shipped to incorrect addresses provided during checkout. Double-check your shipping information before completing your order. If we catch an address error, we'll email you for verification, so please monitor your inbox.